Walt Mossberg, the Personal Technology columnist for the Wall Street Journal, frequently warns buyers of new PCs that consumer models come packed with a host of software come-ons he calls "craplets." His October buying guide column, available here, spent a paragraph on those little nasties.
I had occasion this holiday season to get some first-hand experience with craplets in a brand new Sony Vaio laptop with Vista Home Premium. This is not to pick on Sony, though, since most all computer manufacturers (save Apple) do the same thing.
In order to get the new machine set up the way I wanted it, the first order of business was craplet removal. Most of the icons on the desktop pointed to trialware: software that's installed but can only be used for a limited time (usually 30 days) before it either ceases to work or you ante up to purchase it. Microsoft office was among the crowd, along with anti-virus Norton 360. There were a host of services and third-party media tools, too, all of which I wanted off the machine.
Getting rid of most of the trialware ended up taking several hours. Apparently one of the installed third-party applications had changed the Windows registry (deep in the catacombs of the operating system) so that, out of the box, the computer's DVD player was not recognized. I went online, found several discussions of the issue, and learned that I had to perform a registry hack, deleting some cryptic numbers in an operation better suited to a skilled surgeon.
Eventually my ministrations proved successful. But then I discovered something else. New computers don't come with system restore disks (in case something major goes wrong with Windows); instead, a pristine copy of the computer's software is stored, tucked away, in an obscure corner of the hard drive. Should the computer ever need to be restored, it can be done pretty simply.
But wait. As I poked into that shadowy corner of the hard drive, I saw copies of all the craplets I had just deleted. Then it dawned on me: a full system restore brings the computer back to way it came out of the box. That means all the craplets would be reinstalled and I'd have to remove them all over again, even those whose "free trial" offers might have expired long ago.
What does any of this have to do with TMI @ Butte College? Well, the obvious answer is that as my experience is repeated in households of faculty, staff and students, all dealing with the joys and frustrations of new computers, we need to comfort one another. The student support Help Desk and we in TMI faculty support will do the best we can in helping to resolve some of the technical issues so everyone can use our campus learning technologies to their best advantage.
Meantime, if you've had to struggle with new computer issues, please know that you are not alone.